Terms & Conditions

Last updated: July 2025

1. Acceptance of Terms

By accessing and using Bridge Bot AI services, including the Bridge Bot MCP integration for monday.com and Slack, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Service

Bridge Bot AI provides AI-powered automation and integration services for monday.com through our Bridge Bot MCP application. Our service includes:

  • AI-powered workflow automation using natural language processing
  • Integration with monday.com platforms for task management
  • Slack integration for communication and notifications
  • Approval workflow management for task creation, updates, and deletions
  • Data analysis and insights through AI-powered queries
  • Customer support and documentation
  • Secure data handling and storage

2.1 Service Components

  • monday.com Integration: Access to boards, items, columns, and user data for task management
  • Slack Integration: Communication channels, message handling, and notification delivery
  • AI Processing: Natural language understanding and response generation
  • Approval System: Secure workflow for task modifications with approval requirements

3. User Accounts and Registration

To use our services, you must:

  • Be at least 18 years old or have parental consent
  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use
  • Have valid accounts on both monday.com and Slack
  • Grant necessary permissions for API access

You are responsible for all activities that occur under your account and for maintaining the security of your authentication tokens.

4. Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the service for any illegal or unauthorized purpose
  • Attempt to gain unauthorized access to our systems or third-party services
  • Interfere with or disrupt the service or third-party integrations
  • Share your account credentials or authentication tokens with others
  • Use the service to transmit harmful or malicious code
  • Violate any applicable laws or regulations
  • Use the service to access or modify data without proper authorization
  • Attempt to reverse engineer or decompile our software
  • Use the service for spam, harassment, or other abusive purposes

5. Data Handling and Privacy

Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

5.1 Data Processing

  • We process data only as necessary to provide our services
  • All data is encrypted in transit and at rest
  • We do not sell, rent, or share your data with third parties except as required for service functionality
  • We comply with applicable data protection laws including GDPR and CCPA

5.2 Data Retention

  • User account data is retained while your account is active
  • API request logs are retained for 30 days
  • Approval request data is retained for 90 days
  • Authentication tokens are retained until you revoke access

5.3 Data Deletion

  • Upon uninstallation, all associated data is deleted within 10 days
  • Upon account deletion, all data is permanently removed within 10 days
  • You may request data deletion at any time by contacting our support team

6. Data Management and Deletion

6.1 Automatic Data Deletion Policy

By using our monday.com app, you acknowledge and agree that:

  1. 10-Day Deletion Window: All your personal data will be permanently deleted within 10 days of app termination (de-authorization, deactivation, uninstall, or other termination)
  2. Complete Data Removal: Upon deletion, we will remove:
    • All user accounts and profile information
    • monday.com authentication tokens and credentials
    • Slack integration data and settings
    • Approval requests and workflow data
    • API request logs and usage data
    • Team data and associations
  3. Preserved Analytics: For audit and analytics purposes, we may retain:
    • Anonymized query logs and analytics data
    • System logs for security and compliance monitoring

6.2 Express Consent for Extended Retention

If you require data retention beyond the standard 10-day period, you must provide explicit written consent. Contact us at support@bridgebotai.com with your specific requirements.

6.3 Data Deletion Process

  • Automatic Scheduling: Data deletion is automatically scheduled upon app termination
  • Permanent Removal: All personal data is permanently deleted from our systems
  • No Recovery: Once deleted, data cannot be recovered
  • Compliance Logging: We maintain audit trails of deletion activities

6.4 Your Responsibilities

  • You are responsible for backing up any important data before app termination
  • You acknowledge that data deletion is permanent and irreversible
  • You agree to our data retention and deletion policies as a condition of using our service

6.5 Contact Information

For questions about data deletion or to request extended retention, contact us at support@bridgebotai.com.

7. Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, and software, are owned by Bridge Bot AI and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without our express written consent.

6.1 User Content

You retain ownership of any content you create or upload through our service. By using our service, you grant us a limited license to process and display your content as necessary to provide our services.

8. Service Availability

We strive to provide reliable service but cannot guarantee uninterrupted access. We may:

  • Perform maintenance and updates
  • Modify or discontinue features
  • Suspend service for security or technical reasons
  • Update integrations with third-party services

We will provide reasonable notice for planned maintenance and will work to minimize service disruptions.

7.1 Service Level

We target 99.9% uptime for our core services. Service availability may be affected by third-party service outages or maintenance.

9. Third-Party Services

Our service integrates with monday.com, Slack, AWS Cloud Services, and AI services (ChatGPT and Claude). These services have their own terms of service and privacy policies, and we encourage you to review them. We are not responsible for the content or practices of third-party services.

8.1 Third-Party Dependencies

  • Our service depends on the availability of monday.com and Slack APIs
  • Changes to third-party APIs may affect our service functionality
  • We will notify users of significant changes to integrations
  • You are responsible for complying with third-party service terms

10. Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

  • Warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or completeness of information
  • Uninterrupted or error-free service
  • Compatibility with all systems or third-party services

11. Limitation of Liability

To the maximum extent permitted by law, Bridge Bot AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits or data
  • Business interruption
  • Service interruptions
  • Any damages resulting from use of our services
  • Damages arising from third-party service outages
  • Data loss or corruption

Our total liability shall not exceed the amount paid by you for our services in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Bridge Bot AI from any claims, damages, or expenses arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your violation of third-party service terms
  • Any unauthorized access to your account

13. Termination

We may terminate or suspend your access to our services at any time, with or without cause, with or without notice. Upon termination:

  • Your right to use the service will cease
  • We may delete your account and data
  • Provisions of these Terms that survive termination will remain in effect
  • All authentication tokens will be revoked

12.1 User Termination

You may terminate your use of our services at any time by:

  • Uninstalling the app from monday.com
  • Uninstalling the app from Slack
  • Contacting our support team to request account deletion

12.2 Data Deletion Upon Termination

Upon termination of your account or uninstallation of our apps:

  • All user data will be permanently deleted within 30 days
  • Authentication tokens will be immediately revoked
  • API access will be terminated
  • No data will be retained beyond the specified retention period

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

15. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in the United States.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bridge Bot AI regarding our services.

19. Contact Information

If you have any questions about these Terms, please contact us: